How we work with your team to help clients get the best Apple experience possible
Always start by reaching out to Springboard. We'll ask that you give us an introduction to the client after we discuss how you think we can help.
Use the form below to submit an introduction or email info@springboardit.com.
After we speak to you, the next step is for Springboard to do their own discovery. We're always happy to have the Apple Business Team participate as well. Just ask!
Once we understand what the client needs, we send them a proposal for either a project or a Managed Service contract.
The client will get our Service Level Agreement and/or a Scope of Work to understand exactly how we will help.
We keep in touch with Apple and the client during the process, but once the project or agreement is complete, we will send Apple a recap.
(Besides our deep Seinfeld and Star Wars knowledge)
We take learning seriously and have a certification pathway for all of our techs. We are always striving to improve our knowledge and stay at the forefront of technology best practices.
We're a proud part of the Apple Consultant's Network.
We pride ourselves on being human and always trying to give the best customer experience and we can prove it.
Our Net Promoter Score was a whopping 89 in 2019! We also have maintained a 100% on our promised resolutions times in 2019.
Our goal is to put best practices and complete solutions in place for clients. We don't take short cuts and only work with quality brands like Jamf, Cisco Meraki, Google and Microsoft.
Whether it's ongoing IT management or a single engagement, we are here to help.
