The Strategy
After a careful needs assessment, it was clear that CARES would benefit most from a customized blend of Springboard IT’s comprehensive managed services offerings. This IT and computer services package would offer CARES an all-inclusive device management solution, proactive network monitoring, unlimited help desk support, regular onsite support, technology risk management and much more.
Included with this comprehensive support solution, both the wired and wireless networks at CARES were monitored and secured from any potential threats. All the hospital’s Apple devices were enrolled in a robust device management software called JAMF Pro, which simplified the complexities associated with updating and managing many devices simultaneously.
CARES users also received unlimited access to Springboard IT’s responsive Help Desk to handle any IT issues that arose. Additionally, a regularly scheduled onsite visit from a Senior Engineer was added to their plan in order to perform routine IT check-ups and ensure user satisfaction.
